WhatsApp Workflow Automation Platform
Turn random WhatsApp chats into automated business workflows.
Messlo connects WhatsApp campaigns, triggers, replies, follow-ups, AI agents, broadcasts, and customer journeys into one structured automation flow.
Stop losing customer interest in isolated chats. Route every WhatsApp message to action-led system pipelines.
Chats, replies, and follow-ups stay disconnected
Before Messlo: WhatsApp enquiries slip because follow-ups depend on manual memory.
Conversation Workflow
Messlo
Active Flows
12triggers configuredAI Agents
4running onlineAuto Reply Rate
64%across all queriesUnresolved Handoffs
3waiting on humanWorkflow automation builder
BuilderTrigger: New Message
Auto checks incoming keyword: “Interested”
Condition: Sales Route
Branch path: check lead segment status
AI Agent Response
Instantly replies with product pricing notes
Follow-up action
Wait 24h before sending brochure
Human Handoff
Auto routes to Priya
Connected Channels
Live Conversation Feed
Chaos Snapshot
Where conversational sales fracture.
Repeated manual replies
Support agents type identical greetings and pricing details manually, wasting hours daily.
No follow-up memory
Enquiries are left cold without scheduled reminder rules or reconnection flows.
Customer context lost
Conversations get disconnected from CRM records, meaning chats lack billing context.
Unstructured lead routing
High-intent enquiries stay unassigned, waiting on available support representatives.
Mass broadcasts fail
Campaign messages are broadcast to everyone indiscriminately, resulting in number blocks.
No human fallback controls
AI bots block clients without automatic routing triggers to online human managers.
Trigger Builder
Build conversion journeys based on keyword triggers.
Keywords detected (e.g. “Price”, “Interested”) trigger target workflow lines.
Incoming contacts are segment-assigned based on their inquiry category.
System decides route: AI Agent response, Broadcast sequence, or human handoff.
Agent Intelligence
AI agents that collect details, schedule, and route.
Inquiry Classified
AI tags the lead category and reads the customer context profile.
Context Retrieval
Collects pricing details, availability calendars, or feature lists.
Response Generation
Sends personalized WhatsApp messages instantly without human assistance.
Next Action Queued
Auto-schedules follow-up reminders or updates CRM pipelines.
Structured Follow-up Timelines
Messlo keeps conversational campaigns moving. If a customer stops responding after receiving pricing, the system waits for the defined delay, checks CRM status, and triggers a soft reminder broadcast without bothering busy representatives.
Segmentation Engine
Individually target warm lists, not bulk spam.
Contacts captured in last 48 hours awaiting first conversation.
Clients who reviewed pricing brochure and asked details.
Existing customers approaching contract billing dates.
Users with unresolved query issues routed to human queue.
Human Representative Takeover Controls
AI agents handle standard qualifications, but human teams can step in anytime. When an urgent query arises, the system alerts active managers and pauses automated replies to prevent overlapping responses.
Full Conversation Journey Logs
See exactly where every customer stands in the conversation funnel. Check the lead stage, classification tags, auto reply history, human takeover requests, and pending follow-ups in one clear ledger interface.
Turn WhatsApp conversations into structured business workflows.
CodnestX can customize Messlo around your WhatsApp campaigns, reply logic, agents, handoffs, customer journeys, and automation rules.